FAQs

1.  How do I know I am safe to shop with you?

You can shop at www.perfectpaysupply.com with confidence. We have partnered with
Authorize.Net, a leading payment gateway since 1996, to accept
credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer
information through the electronic check and credit card processing networks. See an online payments diagram
to see how it works.
The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP)
  transactions.
• Industry leading encryption hardware and software methods and security protocols to
  protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy

www.perfectpaysupply.com is registered with the Authorize.Net Verified Merchant Seal program.

1.  What is the return policy?

Every item you purchase at PerfectPaySupply.com that has been unused may be
returned or exchanged by mail within 20 days of your purchase. All electrical items
are final sale. Return information and instructions are listed below and can also be
found on the back of your invoice.

To make a return or exchange by mail:
Please include a copy of your receipt, invoice or packing list, or if you no longer have
one of these, a letter with the following information:

• Name
• Member or customer number
• Address
• Phone number
• E-mail address
• When and by whom the purchase was made
• Reason for the return
• Purchase price of the item(s)
• Please specify whether you would like an exchange, refund or a bankcard credit.
• Insure the package for your protection and return to:

PerfectPay Supply
990 N Main Street
Punxsutawney, PA 15767-2641

You can expedite an exchange by placing a new order with your bankcard and
returning the unwanted merchandise for credit.

Please allow 30 business days for your return to be fully processed.

1.  How do I get assistance if I need it?

Please contact customer service at 1-877-797-1101 during our business
hours and we will be happy to assist you with your shopping experience. If
you are unable to get a hold of us or have a problem outside of our normal
business hours please either leave us a message or send us an email at
customerservice@perfectpaysupply.com and we get back to you the following
business day.

1.  What forms of payment do you accept?

Perfectpaysupply.com currently accepts Visa, Mastercard and Discover for all orders.

1.  Do you ship internationally?

At this time we are only shipping within the United States. We look to expand that
territory in the near future.

1.  Where is PerfectPay Supply located?

PerfectPay Supply Offices are located in Knox, PA

1.  Where does my order come from?

Most orders will ship directly from our warehouse in Punxsutawney, PA. In special
cases we will ship direct from the supplier in order to get it to you as soon as
possible.

1.  Can I pick up my order?

No. At this time we are solely an online retailer and have no pick-up facility.

1.  Can I change my order once it has been placed?

Yes. Please contact us as soon as possible after your order has been placed and if
it has not left our warehouse yet we can change your order for you. Circumstance
where the order has already shipped will require you to wait until you receive you’re
your order and return the merchandise that you wanted changed or place a new
order for extra items.

1.  What kind of selection do you have?

We are currently working our way towards providing customers with one of the best
online supply selections anywhere. Our site launch has included over 5,000 products
from top manufacturers and we are increasing our online inventory daily with aim
at providing over 275 reputable brands accompanied by thousands of parts and
supplies for contractors and DIY individuals.

1.  Do you have a catalog?

No. In order to ensure our customers with the most current products, pricing and
overall selection, we do not publish a paper catalog of our inventory.

1.  Is this item in stock?

All items listed on our website should be in stock. If an item turns up out of stock
for more than a few days we will contact you to inform you of the status of the order
and assist you in finding alternative products you may want to use. If you need a
product for a deadline, please call us and inform us of your urgency and we will do
our best to get you the product within your requested time frame.

If you are unable to find an answer for a question you have please call our customer
service line and speak with a representative from our company.